Apex Systems

ServiceNow Architect

Location : Middlefield, CT, 06455

Job Type : Full Time

Date Posted : 22 June 2024

Job Category : Marketing Managers

Industry : Marketing

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Job#: 2033922

Job Description:
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has an opportunity for a ServiceNow Architect that will sit remotely.
Position: ServiceNow Architect
Location: Remote (EST hours)
Rate: Negotiable based on experience
Duration: Full Time
Position Description:
The Architect should have an overall understanding of the ServiceNow platform modules, risks, and integration possibilities. The Architect is responsible for mentoring the team in solution design, development, and support of the platform. The Architect will also collaborate with business stakeholders throughout the organization to assess and determine how the platform can be levered to increase efficiencies, transform business processes, and drive technology enablement.

Responsibilities:

Mentor the ServiceNow Platform team comprised of developers, administrators and analysts.

Provide technical guidance and mentorship to development teams, ensuring industry best practices.

Understands how to convert existing workflows into the ServiceNow standards.

Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features.

Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects.

Manage integrations with external systems via APIs, REST, SOAP, and other methods.

Manage multiple initiatives and workstreams simultaneously.

Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes.

Develop UI changes within the platform.

Relevant modules include, but not limited to: ITSM (incident, change, problem, service request), CMDB, Discovery, Service Mapping, HAM, SPM, HRSD, Onboarding, Employee Service Center, Knowledge Management, Virtual Agent, HR Agent/SOW Workspace, Reports/dashboards and AI search.

Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance.

Maintains compliance with system policies regarding sensitive data.
Required Skills:

ITL and SDLC,
CMDB data models,
CDSM,
HTML, CSS, and JavaScript,
APIs such as REST & SOAP,
Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer,
Ability to read and understand oral and written instructions, and effectively communicate information,
Strong analytical and problem-solving ability

Education/Certifications:

Bachelor's degree in Information Systems, HealthCare Management, Business Admin, or other related field.
5 years of progressive experience on the ServiceNow Platform
ITIL, CSA, and at least one CIS certification required.
CAD, CIS-ITSM, and CIS-HR certification preferred.

Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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